LoudCrowd

Alexa Ferrara

Al Nafea

Customer Success

Navigating the Platform

Below is a tour of the Content Tab. This is where you can discover and organize UGC from all your customers.

Content

Below is a tour of how to navigate the Social CRM. This is where you can discover potential ambassadors from your customer base.

Social CRM

Below is a tour of how to navigate the Programs tab. This is your home base for content & analytics for all of your active programs.

Programs

Below is a tour of how to navigate a Customer's Profile within the Social CRM.

Customer Profile

Below is a tour of how to navigate the LoudCrowd Dashboard. This is where you can find detailed analyses of your UGC performance.

Dashboard

Below is a brief video demo of how to use the LoudCrowd platform with your TikTok account.

LoudCrowd Platform Demo (TikTok)

Switch between your Instagram and TikTok accounts with just a couple of clicks.

How to Access your TikTok Account

Learn how to set up and manage automated story replies and message templates.

Messaging – Auto Story Replies and Message Templates

Learn how to use our story replies feature to send out one-off messages  to your customers.

Messaging – Manual Story Replies

Are you a visual learner? Check out our these videos to learn how to navigate the LoudCrowd platform.

LoudCrowd Platform Videos

What you need to know to navigate the LoudCrowd Dashboard

How to use the LoudCrowd Dashboard

Some posts will require official review from your team - here's how change a post's status to either Approved or Rejected

How to Approve or Reject Posts

Learn how to export a list of your Ambassadors to a CSV file

How to Export a List of your Ambassadors

Best practices for finding top customers in your Social CRM

How to Filter your Social CRM

Reward your customers for tagging you on their socials!

How to Use LoudCrowd for Social Gifting

How to Navigate your Customer Profiles

Easily keep track of customer interactions with Notes

How to Use Notes in LoudCrowd

Integrate with Shopify to easily measure the value of your program

How to Measure Program Revenue Attribution

Curate UGC Galleries to quickly repost UGC & Track Content

How to Use Content Labels

Stay on top of all of your UGC with our easy to use filters

How to Organize UGC with Filters

Navigating LoudCrowd

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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