Overview: What is the Creator Hub?
The Creator Hub is your creators' personalized dashboard where they access everything they need for your partnership program. Think of it as their command center - displaying earnings, performance metrics, announcements, rewards, and program details all in one place.
Key benefits for your program:
Reduces support requests by giving creators self-service access to their data
Increases creator engagement through transparent performance tracking
Provides a professionally branded experience that builds trust
Centralizes all creator-facing program communications
Access: How creators log in and navigate their Hub
Creator Login Process:
Creators receive an email invitation or login link through your program's welcome email or landing page
They enter their email address on the login page
A one-time passcode (OTP) is sent to their email
They enter the code to access their personalized Hub
Multi-Program Support:
Creators working with multiple brands see a program selector
They can switch between different brand partnerships seamlessly
Each Hub view is customized for the specific brand relationship
Mobile-First Design:
The Hub is optimized for mobile devices
All features work smoothly on phones, tablets, and desktop
Touch-friendly interface with responsive layouts
Inside the Creator Hub: What creators see and do
Dashboard Overview
The Hub displays several key sections in a mobile-friendly card layout:
1. Profile Section
Creator's profile information and connected Instagram and TikTok usernames (if connected)
Information about their unique affiliate discount offer and storefront link
2. Announcements Banner
Current announcements from your brand team appear at the top
Pinned announcements are prioritized for critical updates
Links to promotional campaigns and important resources
3. Commission & Earnings Stats
Sales Awaiting Approval: Orders pending review (depends on your designated window)
Next Payout: Approved commissions ready for monthly payout
All-Time Earnings: Total sales driven and commissions earned
Clear explanation of the approval → payout process
4. Social Media Performance
Content approval statistics (approved vs. pending posts)
Recent posts with approval status indicators
Media type detection (image, video, carousel)
5. Rewards & Recognition
Available rewards based on performance tiers
Earned rewards and redemption history
Challenge participation and progress tracking
6. Program Commission Details
Current commission tier and associated rates
Requirements for tier advancement
Clear explanation of earning opportunities
7. FAQ Access
Prominent call-to-action banner for program questions
Direct link to comprehensive FAQ resources
Reduced need for support ticket creation
Key Metrics and Status Definitions
Commission Status Types:
Awaiting Approval: Orders within the review period
Approved: Orders cleared for payout, included in next payment
Paid: Completed payouts from previous periods
Content Approval States:
Approved: Content meets program guidelines and is featured
Pending: Under review by your team
Rejected: Doesn't meet requirements (with feedback when available)
Reward Types:
Tier Rewards: Earned through commission volume milestones
Challenge Rewards: Earned through specific campaign participation
Custom Rewards: Special recognition or promotional rewards
FAQ
Common Questions from Creators
Q: Why don't I see my recent sales in earnings yet? A: Sales go through an approval period before becoming payable. They'll appear in "Sales Awaiting Approval" immediately, then move to "Next Payout" after approval.
Q: When do I get paid? A: Payouts occur monthly for all approved commissions. The exact date depends on your program's payment schedule, which is displayed in the earnings section.
Q: My post isn't showing up - what's wrong? A: Posts need to meet specific criteria: proper brand mentions, product tags, and program compliance. Check that your content includes required hashtags and follows program guidelines.
Brand Manager vs. Creator Views
What Brand Managers See:
Complete program analytics and creator management tools
Bulk announcement creation and management capabilities
Creator approval workflows and content moderation
Commission tier management and rule configuration
Comprehensive reporting across all program participants
What Creators See:
Personal performance data only
Announcements relevant to their program participation
Individual commission tracking and payout information
Content approval status for their submissions only
Rewards available based on their tier and performance
Troubleshooting Common Issues
Creator Can't Access Hub:
Verify their email is correctly added to your program
Check that they're using the exact email address from their account
Confirm program participation status is active
Resend login link if needed
Missing Commission Data:
Ensure orders are properly attributed in your e-commerce system
Verify commission rules are configured correctly for their tier
Check that products purchased are included in commission calculations
Allow 24-48 hours for data synchronization
Content Not Appearing:
Confirm creator has connected correct social media accounts
Verify posts include required mentions and hashtags
Check that content meets program guidelines
Review content approval settings for your program
Reward Issues:
Verify creator has met tier or challenge requirements
Check reward inventory and fulfillment settings
Confirm creator's contact information for physical rewards
Review reward redemption history for duplicates
This guide provides comprehensive information about the Creator Hub from a brand management perspective. For technical implementation details or advanced configuration options, consult the technical documentation or contact your LoudCrowd support team.