What is Gifting?

LoudCrowd Gifting is the easiest way to reward your customers for creating amazing UGC.

Where can I Gift Customers?

You can gift customers on their User Profile or through the Programs Tab .

How do I create a Reward?

You are able to upload a list of online coupons to the LoudCrowd system that will be sent to customers via Gifting. Contact your LoudCrowd Client Strategist for more information on Reward setup.

How do I use Gifting?

  • Single Customer

  1. Select the customer your would like to reward and visit their Customer Profile

  2. Click “Send Gift” at the top right of the page

  3. Choose the reward you’d like to send and the sending method (DM or Email)

  • Multiple Customers

  1. Navigate to the Programs tab and select the Program you’d like to gift customers from

  2. Go to the “Program Members” section, apply any filters to identify members to gift

  3. Select members by clicking “Select all” or checking specific users

  4. Click “Actions,” then “Send Rewards”

  5. Choose the reward you’d like to send and the sending method (DM or Email)

EXAMPLES

  • First-Time Posters: Surprise and delight customers who have engaged with your brand for the first time with Free Shipping. (x% of people who gift turn into repeat posters)

  • Ambassador Program End of Month Rewards Fulfillment: Fulfill Ambassador Program Rewards at the end of each month through the Programs tab.

  • Influencer Relations: Send products to influencers ahead of a campaign or product launch.

FAQ

What types of rewards can we send?

Any reward that can be redeemed by a Coupon Code can be sent to customers. Most common examples include site credits or discounts, products, free shipping, or exclusive merchandise.

How are the rewards delivered?

Rewards can either be sent via IG DM or email.

Can rewards be automated?

Yes! Rewards can be set to send whenever someone meets a certain threshold of posts.

Do you track any rewards metrics?

You can find general Rewards statics on the Rewards Management Page. You can also track Rewards that are tied to a campaign in the Programs Tab.

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