You've activated Instagram Stories, congratulations!

Here are the most common questions associated with Instagram Stories:

  1. How do I see my Stories?

    1. Metrics for stories will be collected in every level of the app. Like feed posts, they will be measured throughout the app. To view your Stories, navigate to the Content tab.

  2. How can I filter our Stories to see just Feed posts (like I used to).

    1. Filters exist for "Mention Type" on every page:

      Dashboard:

      Content / Customers (Filters):

  3. Do Stories disappear?

    1. Yes, Facebook only allows us to display the image/video and caption of the Story for 24 hours. We display countdown timers on each piece of Content, and you have 24 hours to be able to view the content.

  4. What happens after they disappear?

    1. Our app will show a record that the "Story Expired". The metrics of the post remain along with any labels you've created.

  5. Can you save Stories?

    1. It's not possible to archive Stories in our app (Facebook rules). Just like in Instagram, nothing prevents you from taking a screenshot or downloading the high-res image before it expires.

  6. Can I reward customers for Stories?

    1. Yes, we can reward customers for creating Stories content just like any other type of content. Contact your Client Strategist to work Stories into your Programs!

  7. How should I reward customers for Stories?

    1. As always, we believe simplicity is very important to programs. We recommend either creating a "Bonus" tier that customers can achieve by creating Stories content, or just treating Stories like Feed content. If you're electing to treat Stories like Feed content, the value of the rewards should be reduced since Stories receive fewer impressions than Feed posts.

  8. How many Stories should I expect?

    1. Our customers have been receiving roughly 3x as many Stories as Feed posts.

  9. I'm not receiving any Stories, what's wrong?

    1. Please refer to our Troubleshooting questions in this article.

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