What are LoudCrowd Filters
Filters are the best way to narrow down your search on the LoudCrowd platform based on specific parameters. The current LoudCrowd Filters are as follows:
Post Date: Customers who have posted within a specific time frame. Use the pre-set date ranges or select your own.
Segment: Users that belong to a Segment. See Segment guide.
Username: Search for a user's Instagram handle
Biography: Search for Instagram username biography keywords (i.e. location, occupation, etc.)
Notes: Search for keywords in your saved customer notes
Follower Count: Number of Instagram Followers
Impressions: Total number of views of a post or customer
Post Count: Number of Posts that tag your brand
First Post Date: Customers who have posted for the first time within a specific time frame. Use the pre-set date rangers or select your own
Inactive Since: Filter for accounts who have not tagged you within a specific time range
Last Reward Date: Select a period of time to filter for customers who received a reward within that time frame
Reward: Select a reward to see which customers received the reward
Tag: Actual tag on the Instagram Photo/Video in feed
Caption Mention: Mention of the brand in the caption of the Instagram photo
Story: Instagram Story Tag
Post Status: Approved or Rejected status of post. Mainly for posts belonging to a specific program
Label: Customers that have been classified with a specific label. See Labels guide.
Where can I find Filters?
You can apply these filters on the Social CRM Tab to identify customers depending on a search criteria.
How do I use Filters?
Navigate to the Social CRM Tab
Select “Add Filter” and customize your search
Select “Exclude” if you would like to exclude posts/customers from a specific label or segment
“Reset” the search to clear out any filters
Social CRM Filters:
First time posters
Top customers not already in a program
Specific customer posts from the last 6 months
Can I use filters to exclude posts or customers?
Currently, you can exclude posts or customers who have been classified with a specific label or segment.
How many filters can I use in a search?
You can use as many filters as you’d like to get optimal results!
Can I save these search results to view at a later date?
Now that you have your specific posts or customer group based on your search criteria, you can either Save your search, or organize your results using Labels or Segments.