What Tremendous is
Tremendous is LoudCrowd's payments partner. It is how money reaches your creators: commission payouts, rewards and flat fee payments.
Your Tremendous account holds the funds. LoudCrowd works out who is owed what and tells Tremendous to send it. Tremendous then sends each creator a payment link by email or text, and the creator chooses how to receive the money.
Who | What they do |
LoudCrowd | Tracks sales, calculates commissions and sends each payment to Tremendous on your behalf |
Tremendous | Holds your funds, sends the payment link and pays the creator in the method they choose |
Your team | Keeps the Tremendous balance funded and owns the Tremendous campaign creators see |
Creators do not need a Tremendous account, and they don't add bank details in advance. They pick how to get paid when they open the link.
How Tremendous connects to LoudCrowd
Your Client Strategist usually sets up your Tremendous account and connects it to LoudCrowd during onboarding. You can see the connection under Integrations, in the Outbound section, listed as Tremendous with your organization name.
The connection signs in with your Tremendous login. There is no API key to copy. LoudCrowd pays from your Tremendous account balance automatically.
What LoudCrowd sends through Tremendous | When it is sent |
Commission payouts | Automatically, on the 1st of every month at 12 AM UTC. For US brands, that's the evening of the last day of the month. See What 12 AM UTC means in your time zone below |
Rewards with Tremendous as the Reward Method | As soon as the reward is sent, whether by your team, a challenge or an automation |
Flat fee payments | When you send them. See Sending flat fee payments below |
Setting up your Tremendous campaign
A Tremendous campaign is the template behind every payment. It controls what the creator sees: your logo and colors, the email or text that carries the payment link, and the payout options on offer, such as bank transfer, PayPal, Venmo or gift cards.
LoudCrowd decides who to pay and how much. Your Tremendous campaign decides how the payment looks and how it can be redeemed.
Step 1: Create or edit the campaign in Tremendous
If your Client Strategist set up your account, you already have a campaign template called Affiliate Commissions.
In Tremendous, open the Campaign Templates tab
To brand an existing campaign, click Actions, then Edit webpage and Edit email. Add your logo, colors and brand name
To make a new campaign, click Create, choose the payout options creators can pick from, and save
Tremendous only shows creators the payout options available in their country.
Step 2: Choose the campaign in LoudCrowd
What you're paying | Where to choose the Tremendous campaign |
Program commissions | Programs › your program › Settings › Tremendous Payout Settings. Pick your Tremendous Integration, then your Commission campaign, and click Save |
Rewards and flat fees | Rewards › Add Reward › Campaign Name |
LoudCrowd campaigns, if you run them | The Tremendous payouts card on the campaign's Capabilities step. Pick the same integration and Commission campaign your program uses |
Make sure Automate commissions payment is on. It sits under Commissions Settings in the same Settings tab. If it is off, or no Commission campaign is selected, LoudCrowd marks each month's commissions as Paid without sending anything through Tremendous. Your team would then need to pay creators another way.
Funding your Tremendous account
Every payment comes out of your Tremendous balance, along with Tremendous's fees. Keep enough in it to cover each month's commissions and any rewards or flat fees you send.
To add funds, click Add Funds on your Tremendous home screen, or go to Billing › Account Balance. For funding methods and how quickly each one clears, see How to Set Up Tremendous to Pay Commissions.
Your account Owner receives these emails about commission payouts:
Prepare funds for commissions: sent the day before the last day of the month. It shows how much is coming due and your current Tremendous balance, so you have time to top up before the payout run
You paid your ambassadors: sent when the monthly payout is complete
Commissions payment failed: sent if the payout run doesn't go through, usually because the balance is too low
Trouble connecting to Tremendous: sent if the connection between LoudCrowd and Tremendous stops working
If your balance is too low when the payout runs, LoudCrowd checks it again every 24 hours and pays automatically once there's enough to cover what's owed.
How commission payouts work
Commission payouts run on the 1st of every month at 12 AM UTC. The standardized payout date can't be changed. What you control is the Wait Time to Mark Orders as Approved for Commissions in your program's Settings tab. It gives returns and cancellations time to come through before an order is paid.
Example. With a 30-day wait time, an order placed on January 10 is approved on February 9 and paid out on March 1.
Minimum payout | $5. Anything less rolls over into the next month |
Maximum per payment link | $2,000. Larger payouts arrive as several links on the same day. Some accounts have a higher limit |
How creators are paid | By email from Tremendous, or by text if the creator has no email on file |
Currency | Sent in your program's currency |
What 12 AM UTC means in your time zone
The payout runs on UTC time, so the local time depends on where you are. For US brands, commissions go out on the evening of the last day of the month, not on the 1st.
Your location | Prepare funds email arrives | Payout run starts |
UK | Midnight at the start of the day before month-end (1 AM during British Summer Time) | Midnight at the start of the 1st (1 AM during British Summer Time) |
US Eastern | 7 PM, two days before month-end (8 PM during daylight time) | 7 PM on the last day of the month (8 PM during daylight time) |
US Pacific | 4 PM, two days before month-end (5 PM during daylight time) | 4 PM on the last day of the month (5 PM during daylight time) |
UK example (November payout). The Prepare funds email arrives at midnight at the start of November 29. Commissions pay out at midnight at the start of December 1.
US example (November payout). For a brand in New York, the Prepare funds email arrives at 7 PM on November 28, and commissions pay out at 7 PM on November 30. For a brand in Los Angeles, it's 4 PM on November 28 and 4 PM on November 30.
Payments start going out shortly after the run begins. To avoid a failed payout, make sure your Tremendous balance is funded and cleared before the payout run starts in your time zone.
Sending flat fee payments
Use a flat fee payment when you pay a creator a set amount outside of commission, for example for a sponsored post, a content shoot or an event appearance.
In LoudCrowd, a flat fee is set up as a reward with Tremendous as the Reward Method and the fee as its value. You set it up once, then send it to any creator.
Set up the flat fee
Go to Rewards and click Add Reward
Enter a Reward Name your team will recognize, such as Flat fee $250
Set Reward Method to your Tremendous integration
Set Delivery Method to Email
Choose the Currency and enter the Value as a whole number
Under Campaign Name, choose the Tremendous campaign the creator should see
Click Save
Create a separate Tremendous campaign for flat fees, such as Creator Payments, so the payment email doesn't describe the fee as a commission.
Send the flat fee
To one creator: go to Customers, open the creator and click Send Gift. Choose Configured Rewards and click Send next to the flat fee
To several program members: go to Programs › your program › Members, select the creators and click Send Reward. Choose Configured Rewards and click Send
The payment goes to Tremendous straight away, and the creator receives their payment link.
Amount | Each reward is a fixed amount. To pay a different amount, add another reward |
Funding | Flat fees come out of the same Tremendous balance as commissions. LoudCrowd doesn't check the balance before sending, so make sure you're funded first |
Who can set it up | Only account Owners can add rewards |
Tracking | Your Tremendous dashboard shows every payment and its status |
Paying directly from Tremendous. You can also send a payment straight from your Tremendous dashboard. It reaches the creator the same way, but LoudCrowd has no record of it.
Common questions
Do creators need a Tremendous account?
No. They receive a link and choose how to get paid when they open it.
I'm new to our account. How do I get into Tremendous?
Ask your Client Strategist to give you access to your Tremendous account, so you can manage funding and campaigns.
Who pays Tremendous's fees?
Fees come out of your Tremendous balance along with the payments. Your Client Strategist can confirm your rate.
Can we change the payout date?
No. Commissions pay out on the 1st of every month at 12 AM UTC, which is the evening of the last day of the month for US brands. You control which orders are included through the wait time.
A creator says their payment never arrived. What should we check?
Ask them to search their inbox, including spam, for the email from Tremendous, and to check the email address on their creator account. Your Tremendous dashboard shows whether the payment was sent.
Where can we see commission payouts in LoudCrowd?
Open the creator under Customers. Their activity shows Commissions paid, or Commissions failed, with the Tremendous logo.