The Content tab contains all of your brand mentions and tags from Instagram and TikTok. However, due to Meta's rules for third parties, we are unable to display the content of expired Stories or Reels with copyright infringements. While LoudCrowd saves the data/history for both of these mediums, this may on occasion, make discovering reusable UGC via your content tab a little more difficult.
Reels with copyright infringements and expired Stories display in the LoudCrowd application like below:
As such, content considered Visible in the LoudCrowd application includes in-feed posts, active Stories, Reels without copyright issues, and all of your TikToks.
How do I filter my Content tab to contain only visible content (excluding both expired Stories and copyrighted Reels)?
Navigate to your Content tab via the navigation bar on the left hand side of the platform.
Click into your saved searches/filters
Select "Visible Posts Only" from the drop down
How do I filter out expired Stories only?
Navigate to your Content tab via the navigation bar on the left hand side of the platform.
Click the "Exclude" button
Select "Expired Stories" from the drop down
How do I filter out copyrighted Reels only?
Navigate to your Content tab via the navigation bar on the left hand side of the platform.
Click the "Exclude" button
Select "Copyrighted Media" from the drop down
How can I see just my Active Stories?
Navigate to your Content tab via the navigation bar on the left hand side of the platform.
Click into your saved searches/filters
Select "Active Stories" from the drop down
Can I hide copyrighted Reels and expired Stories within my Customer Profiles?
By default, only visible posts from a social account will display within an individual's customer profile. You can display expired Stories and copyrighted Reels via the toggle below:
FAQs
Why can't LoudCrowd save my expired Stories in app?
We can no longer display Story media after 24h since it was posted. Meta does not allow third parties to store any of this data. It is no longer accessible in the LoudCrowd app or natively. We still have the historical metrics about the Story.
Why can't LoudCrowd display copyrighted Reels in app?
Meta doesn’t allow third parties to display certain Reels because they contain media elements (such as music) that are copyrighted or flagged for copyright violation. LoudCrowd still provides the caption, and a link to view the content natively. LoudCrowd also provides the metrics about that reel.