How to use the LoudCrowd Dashboard

What you need to know to navigate the LoudCrowd Dashboard

Alexa Ferrara avatar
Written by Alexa Ferrara
Updated this week

What is the LoudCrowd Dashboard?

The dashboard is the quickest way to view UGC Analytics and understand trends in your UGC data.

Where can I find the Dashboard?

The Dashboard is the first screen you’ll see when you log in. You can navigate to the Dashboard at any time through the Navigation Bar on the left-hand side of the screen.

How do I use the Dashboard?

You can use the Dashboard to identify trends in overall UGC posts, Impressions, or Value, or you can use the filters to gather UGC insights on specific groups or within a particular date range.

  • Filter by Customers: View metrics for your program members and/or specific segments by selecting one or multiple programs / segments.

  • Filter by Post Type: View metrics of posts of a specific IG Post Type - Feed, Story, Reels

  • Filter by Mention Type: View metrics of posts based on mention type - Tag, Caption, Story

  • Filter by Post Status: View metrics of program posts that have been approved, rejected, or marked as needs official review

  • Filter by Challenges: View metrics for a Challenge you ran within your program community to see overall program performance

  • Filter by Date Range: Select the blue date button on the righthand side of the graph to select a specific date range

  • View by Metric: To change the metric you’re viewing on the graph, select the tab of the metric you’d like to view to switch views.

EXAMPLES:

  • View approved Reels from Ambassadors to repost to your own feed.

  • See how segments of customers are performing over time.

  • Identify how groups of customers are performing within your program.

  • View how many Stories ambassadors posted during a specific month.

FAQ:

How do you determine the percent change of each metric?

The percentage change of the metrics is determined by the date range.

What is the difference between a post type and a mention type?

Post type is referring the the type of Instagram post you were tagged in (i.e. Story, Feed, Reels). Mention type is referring to how you were mentioned in the post, either a tag or a caption. Note - Stories are classified as both a mention type and post type as there is only one way to tag in a story. When filtering or looking at story only posts, use the Post Type Filter.

Can I export the Dashboard Data?

You can export data from the Social CRM tab, which powers the dashboard insights.




Still need help?

Reach out to [email protected] and our Customer Success team will be happy to assist you!

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