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Sending Customer Delete Requests to LoudCrowd via SFTP

C
Written by Customer Success
Updated over 6 months ago

You can use your SFTP drop zone at depot.loudcrowd.com to send contact deletes to LoudCrowd to remain in compliance with CCPA. Here are examples of how to do this via a terminal command line (linux/macOS), but you can also perform similar behaviors with a GUI-based SFTP client like FileZilla:

  1. Login to the SFTP drop zone with the private key matching the public key you provided (example sftp -i ~/.ssh/<private_key> [email protected]).

    1. Username: aW50ZWdyYXRpb246OTU3

    2. Hostname: depot2.loudcrowd.com

  2. Make a directory called bulk_data_deletion_requests (example mkdir bulk_data_deletion_requests).

    1. If the directory already exists, skip to step 3 (example ls bulk_data_deletion_requests)

  3. Upload the file (example put <filename).

  4. Notify us at [email protected] after you've uploaded a new request. Please include the filename you uploaded.

  5. LoudCrowd will remove the requested data and respond with a confirmation via email with the filename that was actioned.

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